Warranty
- The warranty applies to full-price products upon presentation of the original receipt.
- The warranty applies when the product has a manufacturing defect, such as a tear in the seams, linings, zippers, or fasteners. Any abnormal wear and tear, misuse, or damage caused by a third party does not constitute a manufacturing defect. Please note that leather is a natural product; as such, its appearance may not be perfectly smooth and uniform. Veins and cracks in the leather are a normal occurrence and are not considered defects.
- The warranties do not apply to “final sale” items, sale items, or products purchased at a discounted price using a promo code.
- The general warranty terms are based on the product's price before taxes. Certain exceptions apply. The warranty period varies by brand and begins on the date of the original purchase.
$29.99 and under | 30 days |
Between $30.00 and $99.99 | 6 months |
$100 or more | 1 year |
- To file a warranty claim, you must submit a request to customer service via our online form to receive your authorization number. No returns will be accepted without your authorization number. You are responsible for returning the merchandise and for any associated shipping costs. Alternatively, you may visit one of our stores in person.
- Florin Accessoires Inc. reserves the right to modify the applicable warranties without prior notice.
Returns
Florin Accessoires Inc. Return Policy
In-Store Purchase
- If you are not satisfied with your purchase, we will be happy to refund or exchange your items, subject to the terms and conditions set forth, within 10 days, including the date of purchase in-store.
- Any returned product must be in good condition for resale, must not have been worn or used, and must have all tags attached.
- Returns must be accompanied by the purchase invoice.
- Your return will be inspected, and once we have determined that the return policy has been followed, we will refund the cost of your merchandise, as well as any applicable taxes, using the original payment method.
- Items purchased in-store can be exchanged or refunded at any of our locations.
Online Shopping
- If you are not satisfied with your purchase, we will be happy to refund or exchange your items, subject to the terms and conditions set forth, within 30 days of the date of purchase on our website.
All products marked "Final Sale," on sale, and/or personalized offers (promo code) and online-exclusive items cannot be credited, refunded, or exchanged. Any returned product must be in good condition for resale, must not have been worn or used, and must have all tags attached.
Returns must be accompanied by the purchase invoice.
Your return will be inspected, and once we have determined that the return policy has been followed, we will refund the cost of your merchandise, as well as any applicable taxes, using the original payment method.
You can cancel your order as long as we haven’t sent you a shipping confirmation. You can check whether or not we’ve sent the confirmation by contacting us through our web form. After receiving the shipping confirmation, you can return your items as soon as you receive them by following the terms outlined above.
Please allow up to 7 business days from the time we receive your return at our warehouse for processing.
The original shipping charges are non-refundable. The customer is responsible for return shipping costs if the return is not made at one of our stores.
You can return your product free of charge by visiting one of our stores, or at your own expense, via courier or mail to the following address: Boutique Florin, 100, rue de Vancouver, Saint-Augustin-de-Desmaures (Québec) G3A 0P9
Error in your online order
- If you encounter any issues with your order, please contact us first using our online form so that we can provide you with a return number.
- Offers, prices, or the availability of items on our website are subject to change without notice. We work every day to ensure that we only show you items that are in stock. Please note that an item, size, or color may be out of stock at the time of your order. In some cases, we may cancel your order if your items cannot be delivered due to unforeseen circumstances.
- We reserve the right to refuse your order and to correct any inaccurate prices or product descriptions. These corrections may be made after your order has been accepted; in that case, the latest correction will not apply to your purchase.
Final Sale
- All products marked "Final Sale," on sale, and/or personalized offers and online-exclusive items cannot be credited, refunded, or exchanged.
- Gift cards are non-refundable.
- Price before taxes for each individual product.