Frequently Asked Questions

 We accept the following online payment methods: Visa, Mastercard, PayPal, and Sezzle.

You can modify or cancel your order before receiving confirmation that it has been processed. To do so, please contact us as soon as possible via our online form so that we can make the necessary changes. If the order has already been shipped, you will need to return the product(s) to a store or to our shipping center to receive a refund or exchange.

You can use a promo code by applying it to your cart before completing your purchase, in the field provided for that purpose to the right of the cart. We do not reactivate promo codes once they have expired, and we do not issue credits to customers who forgot to apply a code.

Yes, all our prices are the same online and in-store. However, some promotions may vary.

Our processing times can take up to seven (7) business days. Delivery times depend on the carriers but can range from three (3) to fourteen (14) business days, depending on the season.

Free shipping is available on all purchases of $75 or more (before taxes). For purchases under this amount, a flat fee of $9.99 applies.

No, we do not currently ship outside of Canada.

Once your order has been processed, you will receive an email containing your tracking number, depending on the carrier that will deliver your order. Simply follow the tracking instructions in that email.

First, we recommend that you check your tracking number. If your package is listed as “delivered,” proof of delivery in the form of a photo is provided for contactless deliveries. If, unfortunately, your package is still missing after checking the surrounding area, please contact us via our web form so we can assist you.

Items purchased on sale or with a promo code are considered final sales and are therefore non-refundable. However, for sale items purchased online, we allow exchanges for items of equal or greater value in-store only.

You can return items purchased online in-store or by mail, at your own expense. However, certain conditions apply. Please follow the instructions on this page for all returns of full-price items.

Our warranties vary by product and brand. Please refer to this page for full details.

If, unfortunately, your bag, suitcase, or any other item purchased from Boutique Florin is damaged and is still under warranty, please contact us via our online form with proof of purchase and a photo of the damage so that we can process your request as quickly as possible. However, if your item was purchased in-store, please contact the store directly.

To speed up the processing of your requests, please contact us using our online form. You can also contact us by email at info@boutiqueflorin.com or by phone at (418) 878-3368, ext. 100.